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About Us

Medical Alert Monitoring Center

Quick Facts About Medical Care Alert

  • 96% of clients say they would refer us to their friends and family… and they do!
  • “A+” rated by BBB, Angie’s List
  • Award Winning Customer Service (2017, 2016, 2015, 2014, 2013, 2012)
  • 2016 "Monitoring Center Of The Year" Award from CSAA
  • Nationwide coverage, with thousands of clients in all 50 States
  • Michigan-based company with USA based monitoring centers in New York and California

Read Our Reviews

Medical Care Alert Better Business Bureau accredited member
medical care alert angie's list super service awards
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Medical Care Alert Reviews and Complaints

Dear Friends,

Thanks for learning more about our Medical Care Alert service. Whether it’s for yourself or a family member, you’ll have the peace of mind knowing that help is just a button push away.

Our service is designed to help older Americans to age gracefully at home, and live independently at home longer. By living at home, older family members tend to stay healthier, get more active because they feel confident, and save money compared to paying for an assisted living facility. It also gives them a sense of security knowing they are not alone in the event of an emergency.

We are proud to have an "A+" Rating with the Better Business Bureau, and with our clients who reviewed us on Angie's List. Like many of you, we believe the customer service makes all the difference!

We have been awarded the "Super Service Award" by Angie's List readers for 6 years in a row (2012, 2013, 2014, 2015, 2016 and 2017). Only the top 5% of all companies are awarded this honor, and we appreciate the "A" rating feedback we have received from our customers who are also Angie's List subscribers.

Our Medical Care Alert service is offered by American Response Technologies, Inc. We’re a Michigan-based, family owned company, dedicated to providing the very best in medical alert monitoring, with the highest quality medical alert equipment, at an affordable price.

We monitor our own family members with our medical alert monitoring service – so we practice what we preach.

Contact us at any time and let us know how we may be of service.

Kind regards,

The Entire Team at Medical Care Alert, and American Response Technologies, Inc.


Call NOW: 1-855-272-1010

Call Today, Be Protected Tomorrow

Important Phone Numbers

To Test Your System:

Call 1-877-913-5699

For Customer Service

(Technical Support, Billing, Updates)
Call: 1-877-913-3680
Fax: 1-248-213-9778
Hours: M-F 9AM - 8PM Eastern
Sat. 9AM - 4PM Eastern
Closed Sunday

Returning Your System?

Click here for return instructions

For New Service or Referral

Call 1-855-272-1010

Contact Us

Medical Care Alert
43334 7 Mile Road, Suite 400
Northville, MI 48167
Phone: 248-946-8172

Customer Service:

customerservice@medicalcarealert .com

1-877-913-3680
Fax: 1-248-213-9778
Hours: M-F 9AM - 8PM Eastern
Sat. 9AM - 4PM Eastern
Closed Sunday


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