Designated Responders:

How To Respond In An Emergency

If you have received an email or text message to view this webpage, then you are the designated responder for a loved one who has a Medical Care Alert Personal Emergency Response System.  

This annual notice* is to remind you of how it works and what to expect from us in the event they request emergency help through their Medical Care Alert Personal Emergency Response System.

1) If we dispatch emergency help (police, fire or EMS) to our loved one’s home or GPS location, we will inform you via a phone call and/or a text message to your cell phone.
2) The call and text message will come from 844-528-7728. We highly recommend you add this number to your phone’s contact list as “EMERGENCY MEDICAL CARE ALERT”.

If you wish to become more familiar with our services and the Personal Emergency Response System provided, please visit our website at https://www.medicalcarealert.com/how-it-works/ .

If you are assisting with setting up a system, you can see our set-up videos here https://www.medicalcarealert.com/set-up-videos/ 

You can also contact our Customer Service team at 877-913-3680 to update your information or ask any questions about how the service works.

Detailed information and instructions were provided with the system at the time of delivery – call us if you need more information.

* Communication with Designated Responders sent in compliance with Ohio Administrative Code rule 5160-44-16 (D)(6)(b).