FEATURES

Our Most Flexible GPS Mobile Medical Alert System!

Two-piece system for maximum flexibility at home, or away.

At Home - Wear the wrist or pendant button while the GPS device is in or out of the charger

Away From Home - Take the small GPS device with you. Carrying case included.

The HOME & AWAY DUO with GPS tracks your location, with up to 48-hour battery life, and optional automatic fall detection*. Lightweight Shower-safe transmitter buttons. Includes our RemoteCare 24/7 smartphone app for caregivers to track device location, send voice messages or schedule medication reminders.

$36.62/month with annual plan. Includes 12 months monitoring, free shipping, free lockbox, free activation, one month free (pay for 11, get 12).  Add automatic fall detection* for just $10.00/month.

*Individual results may vary. Battery life dependent on environmental conditions, cellular signal reception, caregiver tracking, and radio frequency interference.

Go Anywhere, Do What You Love! You’re protected 24/7 with GPS / WiFi / Cellular tracking when you need help.

Introducing the HOME & AWAY DUO mobile medical alert system with GPS and Wi-Fi location services, 3-day battery life, and optional AutoFALL fall detection* protection.

With a simple push of a button, summon emergency help home or away with the HOME & AWAY DUO Medical Alert System. This system includes a mobile unit for use in the home and on the go, and one waterproof help button that can be worn in the shower and provides easy access to summoning help.

Get complete coverage with our cellular GPS Medical Alert System, with optional AutoFALL Fall detection.

Now you can go anywhere in the US with our cellular based HOME & AWAY DUO medical alert system. The HOME & AWAY DUO system combines all the benefits you’ve been looking for:

Go Anywhere – uses the AT&T 4G LTE Wireless cellular network for 50 state coverage everywhere you go

Lightweight wearable button - wear the button on your wrist or around your neck, carry the Cellular GPS device with you in your purse or with belt clip holder.  Stylish "Bling Bling" jewelry style button holder also available.  

Triple Location Services - Medical Alert System with GPS, WiFi and Cellular triangulation to help find your location fast

Caregiver Notifications: The DUO has a unique "@Home Beacon" feature to let you know when the DUO device has been removed from (and returned to) the charging cradle. You’ll get a simple notification via text/email, letting you know.  Typically, families use this feature to notify them when the wearer has left home, and later returned home.

No Cell Phone Required - It's built right into the DUO device. AT&T Cellular Service is included with your plan. AT&T Cellular Service is included with your plan - completely independent from your cell phone.

Protect 2 or more people – the DUO GPS Device supports up to 4 buttons. Get an extra button for a spouse.

Worry-free – optional AutoFALL technology can detect a fall and summon help, even if you can’t press the button*

We know WHO and WHERE you are – our EMT/EMD-Certified agents are on call 24/7 with your Personal Profile. GPS / WiFi / Cellular location technology tells us your location if you’re unable to speak.

Free Smartphone App – our "RemoteCare 24/7" smartphone app shows you the device location, weather, recent events and more! Record voice mail messages, schedule medication or appointment reminders. Available for iPhone and Android Phones at no additional charge! GPS / WiFi / Cellular location technology tells us your location if you’re unable to speak.

Comfort knowing someone is there – the 2-way voice pendant lets you speak with our emergency response operators, who upon request will stay on the line until help arrives.

Advanced technology lets the HOME & AWAY DUO system to actually detect your movement patterns…helping to discern the difference between a sudden movement and an actual fall.

$36.62 / month with annual plan. Annual plan includes 12 Months monitoring (one month free - pay for 11, get 12), free shipping, free lockbox, free activation. Add optional Fall Detection for just $10 a month.


* NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to AT&T Wireless Cellular network. Click the AT&T logo for wireless coverage map.

Our fall detection pendant automatically detect falls and contacts our emergency response center…even if you don’t press the button.

New technology has increased the accuracy and sensitivity of our fall detection medical alert systems. With our new fall detection systems, you can live independently and worry free, knowing that the system can summon help for you if you can’t press the button yourself.

Fall detection adds an extra layer of protection and assurance that help is on the way in the event of a fall where the wearer is unable to press the button.

 

HOW IT WORKS:

The HOME & AWAY DUO is designed to get you help anytime you press the button.  

When you press the button, a signal is sent via cellular communcation to our Emergency Response Center.  Our agents will know WHO and WHERE you are.

We will talk to you over the 2-way voice pendant and see what kind of help you need.  

You'll tell us if you need a family member, neighbor, or emergency services (police/fire/EMS).  We'll get you the help you need.

We then call your emergency contact list to notifiy them of the situation, and send text messages to their cell phones.

Optional Automatic Fall Detection AutoFALL* feature:

Our fall detection pendant automatically detect falls and contacts our emergency response center…even if you don’t press the button.

New technology has increased the accuracy and sensitivity of our fall detection medical alert systems. With our new fall detection systems, you can live independently and worry free, knowing that the system can summon help for you if you can’t press the button yourself.

Fall detection adds an extra layer of protection and assurance that help is on the way in the event of a fall where the wearer is unable to press the button.  Using a combination of sensors and software, the pendant detects changes in motion patterns. When the pendant detects changes that indicate the wearer has fallen, it announces that a “fall has been detected” and contacts the monitoring center.

In the event that the wearer has not fallen and the signal was triggered, you can cancel the call by pressing the help button for two seconds.

*NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to AT&T Wireless Cellular network.  Learn more about how autotmatic fall detection works here.

RemoteCare 24/7 Snartphone App: 

The RemoteCare 24/7 Smartphone application gives caregivers a real-time look at how their loved one is doing. The RemoteCare 24/7 app provides the following features and functionality:

• Location
• Real-time "Where's Mom" functionality
• Breadcrumb (History of where Mom has been)
• Familiar Place Notification (GeoFence, "Did Mom arrive or leave a particular location (i.e. Doctor))"
• Notification
• Emergency Call Center Calls
• Weather alerts in your loved one's area
• @Home Beacon lets you know when the DUO device has been removed from (and returned to) the charging cradle. You’ll get a simple notification via text/email, letting you know once the DUO device is 350-500 feet away from the charging cradle.  Typically, families use this feature to notify them when the wearer has left home, and later returned home.
• "Ping" the DUO device to make it ring for 30 seconds - helpful when the device is misplaced in the home.
• Send a "voice mail" notification to the DUO device. These can be one-time messages ("I'll be over in 15 minutes") or scheduled messages ("Remember to take you medicaiton at 9:00 AM").
• Status
• Shows cellular signal strength, and battery charge level.
• Information
• Central location for caregiving team to view prescriptions, doctors, medical conditions and medical forms

TECHNICAL SPECS

DUO CELLULAR HANDSET:

Shatter Resistant 6ft

Not Water Resistant

Operational Temp -5 to 140F

Stand By Battery Handset 120 Hours - recommend daily charging

Dimensions 2.87"x1.85"x0.73"

Weight 1.8 oz

Cellular 4G LTE (approved on AT&T Network)

No Restrictions for pacemakers or defibrillators

WEARABLE BUTTONS:

Signal Range: 400 Ft

No Restrictions for pacemakers or defibrillators

0.8 ounces

2 -3 year battery life

AUTOFALL FALL DETECTION BUTTON:

Signal Range: 300 Ft

No Restrictions for pacemakers or defibrillators

1.0 ounce

2 year battery life

NOTE: Optional AutoFALL Fall Detection available for $10.00/month more. Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to AT&T Wireless Cellular network.

AT&T CELLULAR:

HOME & AWAY DUO uses the AT&T 4G LTE cellular network to allow users to get help across the US, both at home and away. Neither you nor your family need to purchase AT&T cellular contracts; the cellular coverage is included in the monthly service fee for the HOME & AWAY DUO.

Automatic Fall Detection*:

Fall detection is an optional service for HOME & AWAY DUO and uses patented algorithms to detect falls.  Requires a seperate AutoFALL Pendant to be worn around the neck.

If a fall is detected, users will be connected to specialists who can dispatch emergency services if needed.

Users will be able to tell specialists if they do not need assistance.

We cannot guarantee that the service will always accurately determine a fall. It is advised that users always press the button if they need help.

The fall detection feature can be enabled and disabled by calling customer service at 877-913-3680

* NOTE: Optional AutoFALL Fall Detection available for $10.00/month more. Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to AT&T Wireless Cellular network.

GPS Location Services:

HOME & AWAY DUO utilizes A-GPS technology. A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy.

Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak. A-GPS takes less power (saving battery life) and time to acquire satellite and cell tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position.

In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer.

A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.

The DUO device reports its location every 30 minutes when out of the charging cradle. This is to save battery life.

The DUO is NOT a “real-time” GPS tracker. Notifications are not sent instantaneously, but when the device reports its location. To obtain current device location, tap the “Locate” tile on the app.

WiFi Location Technology

HOME & AWAY DUO charging base can detect WiFi hotspots around the user to enable care specialists to help determine if the user is at home.

Cellular Triangulation Location Technology:

Using cell towers to detect location is not as accurate as GPS. Locating a mobile phone based on a single cell tower can place the mobile phone in a broad area, but it cannot pinpoint it. As the phone connects to more towers, the accuracy improves.

By using cell tower triangulation (3 towers), it is possible to determine a phone location to within an area of about ¾ square mile.

In densely populated urban areas, the cell towers are close together, and a much closer estimation of phone location can be made than in a rural area, where the towers are far apart.

If the nearest cell tower is busy, the cell signal would be picked up by the next nearest tower which could decrease location accuracy to beyond ¾ square mile or 30 meters of that cell tower.

HOME & AWAY DUO enables care specialists to use cellular triangulation to determine if the user is likely at home, enabling faster dispatch.

NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to AT&T Wireless Cellular network.