Anyone can set up our Medical Care Alert Systems. Just open the box, plug into power, and it's ready to go. In less than a minute you'll be protected 24/7 in the event of an emergency.
Watch the video below...you won't believe how easy it is to set up all by yourself!
You can be confident in our advanced medical alert systems, state-of-the-art monitoring centers, our certifications, and our technology. But the real difference is in our trained, professional, polite and caring operators who will answer your call and send for help. It's important to us, because we monitor our family members too.
And unlike other medical alert companies who outsource to overseas contact centers, we are proudly based in the USA. And upon request we will stay on the line until help arrives.
What Happens When You Press The Medical Alert Button?
Who Answers The Call? Learn About Our Trained Medical Alert Operators
Learn About Our Medical Alert Technology
Learn About Our Medical Alert Monitoring Center Certifications
When the Medical Alert system is activated, it automatically and instantaneously contacts our US-based Medical Alert Monitoring centers. We have a team of trained emergency response professionals who are ready to answer when you push the help button and are available 24 hours a day, 365 days a year. When the high speed (two-way) connection is complete, you'll hear the reassuring voice of one of our US-based, EMT/EMD-trained Life Safety Operators.
Your contact and medical information is kept strictly private and collected on your Personal Profile prior to activation. The Monitoring center Operators have this information at the time your call is received. They can tell EMS about any conditions you may have, and even how to enter your home if your door is locked. And our Operators stay on the line until help arrives, monitoring the situation, letting you know you are not alone.Read actual operator transcripts from real medical emergencies here
Our LifeSafety Operators specialize in Medical Alert monitoring and interacting with seniors. All Operators have a minimum two-year college education or military service, are EMT/EMD-certified, and only monitor medical alert calls. We conduct extensive background checks and screenings, looking for Operators who truly care about the people they serve.
Our Operators are professional, yet personable to respond with grace, sensitivity and patience to our customers who may be experiencing conditions symptomatic of advancing age or emotional trauma.
Our intensive six-week training program, certified by the Security Industry Association (SIA), is the most stringent in the industry. It begins with two weeks of formal classroom training, two weeks of Operations training under the supervision of CCS/Trainers, and two weeks of hands-on training monitored by Supervisory staff. We take the training seriously since we know how important it is to be able to talk to professionals in case of an emergency.
With a state-of-the-art 75,000 square foot headquarters facility in central New York State, and new second 25,000 square foot center in Corona, California The Medical Care Alert Monitoring Centers are ready to take your call 24/7, 365 days a year.
The Medical Care Alert Monitoring Centers boast quadruple system redundancy for superior service reliability, utilizing in-house programming, technical and support staffs. The facilities have been custom designed and maintained to exceed all industry monitoring standards. The work areas and on-site training center are equipped to be both comfortable and technologically advanced to keep personnel focused and efficient.
Our US-based 75,000 square-foot medical alert monitoring facility exceeds industry standards to ensure that all your information and privacy is protected. Our monitoring center is:
The Monitoring Centerâ€™s advanced network security systems include:
Our medical alert monitoring center certifications include: