COVID-19 Customer Service and Shipping FAQs
To Our Most Valued Clients and Families,
Learn How Medical Care Alert is Addressing COVID-19's Impact on Our Clients, Orders, and Employees.
As COVID-19 continues to impact our communities we wanted to help answer any questions you may have about our Medical Care Alert monitoring service. As always, we are passionate about — and committed to — providing the very best monitoring and customer service during this challenging and uncertain time.
Here at Medical Care Alert we care deeply about the health and well-being of our clients, employees, and the communities we work in. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality medical alert monitoring, dispatching and friendly customer service our clients and their caregivers count on.
Q: Are you still accepting orders?
A: Yes, we are still accepting orders online or through our customer service and sales team at 855-272-1010. We are considered an “essential business” and are shipping new systems locally in
Q: How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?
A: We are closely following the safety guidelines from public health organizations, particularly the Center for Disease Control (CDC) and the World Health Organization (WHO), and working hard to ensure our facilities are taking strict preventive measures to minimize any potential spread of the COVID-19 virus. We have a minimal staff in our Northville, Michigan offices, as most are working from home. Both 24/7 monitoring centers are fully staffed - checking temperatures manually every 4 hours, continuously cleaning bathrooms break-rooms and workstations, using HEPA filtration and ultraviolet light in HVAC to minimize the spread of bacteria, viruses, and allergens.
Q: Will I get my order?
A:Yes, we have an ample supply of new medical alert monitoring systems and supplies to fulfill your orders for the coming months.
Q: Will my order be on time?
A: We continue to ship new systems out on the same or next business day as we receive your order. USPS, UPS and FedEx continue to pick up orders at our offices.
Q:How can I contact you if I have specific questions about my account or new order?
Q: Can I still pick up my order at your Northville, Michigan offices?
A: Yes, please call customer service at 877-913-3680 to make arrangements. We will leave your order in a sealed container outside
our offices in Northville, Michigan for contact-free pick up at a designated area. For the safety of our clients and employees, we are not allowing outside visits to our offices. You can still receive your order by mail by choosing any of our shipping options.
Q: Is local installation, set up and delivery still available in the Metro Detroit, Michigan area?
A: In response to the COVID-19 situation, we have created a “Contact Free” installation process for our Medical Care Alert systems. For your patients / clients who need a Personal Emergency Response System, here’s how it works:
- Contact Free Delivery: We will deliver a system to the home (leave at front door), or mail it via USPS Priority Mail. Free delivery/shipping in Metro Detroit, free shipping nationwide.
- No installer needed: DIY Self Install, super easy
- Just plug it in: Plug into power, turn it on and it connects via cellular, that’s all there is to it!
- See 30-second self installation video here
We sincerely hope you and your loved ones stay safe and healthy. Thank you for your continued support.
Your Friends at Medical Care Alert