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Why Get A Medical Alert System? Real Emergencies Tell The Story


Actual transcripts of medical alert emergencies tell the real story of what happens when someone presses their button.


Editor's Note: Some readers will find the graphic nature of these real life emergencies distressing. Proceed with caution. Emergency dispatch transcripts are CAPITALIZED to minimize spelling errors and speed communication with first responders.

Medical Alert SystemWe often hear the line "I've fallen and I can't get up" as a punch line or a joke, bringing back memories of the old commercial with the lady fallen in her bathroom. But falling is no joke, and can lead to serious consequences...including death.

Fortunately, not all the calls we receive for help are that dramatic or life threatening. Many times someone just needs help getting up, something known as a "lift assist". But make no mistake - if a senior presses the button looking for help they are worried and anxious and concerned. This is not a joke - this is serious business and can impact their ability to continue to live independently in their own homes.

Below are some examples of actual medical alert button calls we receive from our clients. If you or a loved one don't think this can happen to you....think again. 1 in 3 seniors will fall in their own home each year, and the chance of falling again are doubled after the first fall. Anyone taking multiple medications is highly susceptible to falling or having balance issues. Chronic conditions like COPD, asthma, high blood pressure, diabetes, seizures, and so on also increase the need for being able to get help quickly in an emergency.

Fallen, with injuries


woman fallen on floor
  • RECEIVED A MEDICAL PENDANT ALARM ACTIVATION FROM [NAME REDACTED] WHO STATED SHE HAD FALLEN IN THE NIGHT AND MAY HAVE BROKEN HER HIP, REQUESTED EMERGENCY ASSISTANCE. DISPATCHED MEDICAL RESPONSE AND NOTIFIED [NAME REDACTED]
  • WE RECEIVED A GPS EMERGENCY ALARM FROM [NAME REDACTED], WE SPOKE TO [NAME REDACTED] WHO STATED HIS WIFE FELL, HIT HER HEAD ON THE FLOOR, WAS BLEEDING FROM THE HEAD AND UNABLE TO GET UP, REQUESTED MEDICAL ASSISTANCE
  • RECEIVED AN EMERGENCY FALL DETECTED ALARM. WE SPOKE TO [NAME REDACTED] WHO FELL AND STATED [NAME REDACTED] WAS FEELING WEAK. WE THEN DISPATCHED EMERGENCY ASSISTANCE.
  • SPOKE TO FEMALE INDICATED FALLEN AND CAN'T GET UP. UNABLE TO VERIFY IF INJURIES SUSTAINED. STS LOCATED IN BACK ROOM.
  • SPOKE WITH FEMALE WHO HAS FALLEN. STATES SHE IS BLEEDING FROM NOSE. SPOKE WITH [NAME REDACTED] . STATES SHE IS IN THE DINING ROOM ON THE FLOOR. FEELS A LITTLE DIZZY DUE TO FALL.
  • SPOKE TO [NAME REDACTED] STS SHE FELL AND NEEDS HELP UP WAS YELLING AND IN PAIN.
  • SPOKE WITH FEMALE. STS [NAME REDACTED] HAS FALLEN AND CANNOT GET UP. CONFIRMED BLEEDING FROM BIG TOE AND NAIL IS COMING OFF HAD FALLEN. ALSO HER BIG TOE WAS BLEEDING AND THE NAIL WAS COMING OFF. AT HER REQUEST, WE DISPATCHED EMERGENCY ASSISTANCE
elderly man fallen, getting help
  • SPOKE WITH [NAME REDACTED] . STS FELL IN THE BEDROOM AND NEEDS HELP. REQ DEA SPOKE WITH [NAME REDACTED] STS ON SITE BUT CANNOT LIFT [NAME REDACTED] RECEIVED SPOKE WITH [NAME REDACTED] STS [NAME REDACTED] WAS TAKEN TO THE HOSPITAL WITH A HEAD INJURY.
  • RECEIVED A MEDICAL PENDANT ALARM. WE SPOKE WITH [NAME REDACTED] WHO STATED THAT SHE FELL IN HER KITCHEN AND HURT HER HIP. WE DISPATCHED EMERGENCY ASSISTANCE TO HER HOME ADDRESS AND NOTIFIED [NAME REDACTED]
  • WE RECEIVED A MEDICAL PENDANT ALARM. WE SPOKE TO [NAME REDACTED] (HEALTH AID) WHO STATED THAT [NAME REDACTED] HAD FALLEN AND INJURED HIS HEAD AND LEG WHICH WERE BLEEDING. WE DISPATCHED EMS
  • [NAME REDACTED] STATES SHE HAS FALLEN IN THE LIVING ROOM AND MAY HAVE BROKEN HER SHOULDER.
  • WE RECEIVED AN ALARM. WE SPOKE TO [NAME REDACTED] HE STATED HE HIT HIS HEAD AND IS ON THE SECOND FLOOR. WE RECEIVED AND ADDL ALARM AND [NAME REDACTED] STATED HE WAS ON THE FLOOR AND COULDN'T GET UP. WE DISPATCHED EMERGENCY SERVICES
  • WE RECEIVED A MEDICAL PENDANT ALARM FROM [NAME REDACTED] , WE SPOKE WITH [NAME REDACTED] WHO STATED THAT SHE FELL IN THE BATHROOM AND HIT HER HEAD ON THE FLOOR, SHE STATED THAT SHE WAS BLEEDING FROM THE HEAD
  • WE RECEIVED A MEDICAL PENDANT ALARM, SPOKE TO [NAME REDACTED], HE STATED HE HAD CUT HIMSELF WAS BLEEDING, AND TANGLED UP IN HIS WHEELCHAIR. WE HAVE DISPATCHED MEDICAL ASSISTANCE.
  • WE RECEIVED MEDICAL ALARM. WE SPOKE TO [NAME REDACTED] WHO STATES THAT SHE FELL AND HIT HER HEAD, AND IS BLEEDING FROM HER HEAD. WE DISPATCHED EMERGENCY SERVICES. WE NOTIFIED [NAME REDACTED].
  • WE RECEIVED A GPS - FALL DETECTED ALARM. WE SPOKE WITH TWO MALES OVER THE DEVICE WHO STATED [NAME REDACTED] HAD FALLEN, HIT HIS HEAD AND WAS BLEEDING. WE DISPATCHED EMERGENCY ASSISTANCE AND NOTIFIED [NAME REDACTED].
  • WE RECEIVED A GPS - FALL DETECTED ALARM. SPOKE TO [NAME REDACTED] STS THAT HE SLIPPED OUTSIDE AND IS STILL ON THE GROUND AT [ADDRESS REDACTED]. STS HE IS UNABLE TO STRAIGHTEN OUT OR MOVE HIS RIGHT LEG. DISPATCHED EMERGENCY SERVICES.
  • OVER THE 2 WAY SYSTEM [NAME REDACTED] REQUESTED EMERGENCY ASSISTANCE FOR [NAME REDACTED], WHO HAS FALLEN AND INJURED HER HEAD. DISPATCHED EMERGENCY ASSISTANCE AND NOTIFIED [NAME REDACTED] ON THE CONTACT LIST

Fallen, not injured, needs "Lift Assist"

  • SPOKE WITH [NAME REDACTED] STS NEEDS HELP GETTING UP STS IS NOT INJURED
  • MALE REQUEST DEA STS FELL AND IS STUCK IN SNOW DRIFT BY GARAGE
elderly woman in home
  • SPOKE W/ CONTACT [NAME REDACTED] ADVISED MOTHER [NAME REDACTED] HAD FALLEN. NOT INJURED NOR BLEEDING BUT DOES NEED ASSISTANCE GETTING HER UP.
  • SPOKE TO [NAME REDACTED] , REQUESTING HELP FOR A FALL, UNKNOWN ON INJURIES AT THIS TIME
  • SPOKE TO [NAME REDACTED] STS [NAME REDACTED] IS FALLING OUT OF THE CHAIR, NEEDS A LIFT ASSIST.
  • SPOKE WITH [NAME REDACTED] STS HE IS NOT HURT, BUT FELL DOWN AND NEEDS HELP GETTING UP.
  • SPOKE TO [NAME REDACTED] STS SHE FELL BUT IS NOT INJURED, REQ LIFT ASSIST STS SHE IS JUST INSIDE THE BACK DOOR
  • [NAME REDACTED] REQ LIFT ASSIST NO INJURIES HE IS IN BATHROOM , FRONT DOOR UNLOCKED

General Illness, Not Injured

  • RECEIVED A GPS EMERGENCY ALARM. WE SPOKE TO [NAME REDACTED] WHO STATED THAT SHE WAS SICK. WE DISPATCHED EMERGENCY SERVICES, NOTIFIED THE CALL LIST, AND UPDATED THE AUTHORITIES.
  • WE RECEIVED MEDICAL PENDANT ALARM FROM [NAME REDACTED] WHO STATES SHE IS ON THE FLOOR AND POSSIBLY BLEEDING FROM HER REAR END. EMERGENCY SERVICES WERE REQUESTED AND DISPATCHED.
  • SPOKE TO [NAME REDACTED] REGARDING [NAME REDACTED] STS HE IS HAVING SEVERE STOMACH PAIN AND HE NEEDS EMERGENCY ASSISTANCE. HE IS NOT INJURED OR BLEEDING. SHE WILL BE THERE TO UNLOCK THE DOOR
  • WE RECEIVED MULTIPLE EMERGENCY ALARMS AND SPOKE TO [NAME REDACTED]. SHE STATED [NAME REDACTED] WAS SICK AND IN A LOT OF PAIN. WE DISPATCHED EMERGENCY ASSISTANCE AND NOTIFIED [NAME REDACTED], WHO IS NOT RESPONDING.

Automobile Accident (Using HOME & AWAY Medical Alert Pendant with GPS)

  • WE RECEIVED A GPS FALL DETECTED AND EMERGENCY ALARM. WE DID NOT GET A VOICE RESPONSE SO WE DISPATCHED EMERGENCY ASSISTANCE. WE WERE ABLE TO CONFIRM WITH DISPATCH THAT THERE WAS A CAR ACCIDENT. NOTIFIED [NAME REDACTED]
  • WE RECEIVED AN ACTUAL GPS MEDICAL ALARM. WE SPOKE WITH [NAME REDACTED] WHO ADVISED THEY WERE IN A CAR ACCIDENT AND SHE INJURED HER HEAD DURING THE ACCIDENT. WE DISPATCHED EMERGENCY MEDICAL RESPONDERS AND NOTIFIED CONTACTS
  • WE RECEIVED A GPS - FALL DETECTED ALARM. WE SPOKE TO [NAME REDACTED] SHE STATED SHE WAS IN A CAR ACCIDENT. SHE DID NOT THINK SHE WAS INJURED. WE DISPATCHED EMERGENCY ASSISTANCE. WE NOTIFIED CONTACT [NAME REDACTED]
  • WE RECEIVED A GPS EMERGENCY ALARM. WE SPOKE TO [NAME REDACTED] WHO STATED THAT SHE HAD DRIVEN INTO A DITCH BECAUSE SHE WAS RUNNING OUT OF OXYGEN. A MALE CAME ONTO THE LINE AND SAID SHE WAS GASPING. ALREADY BEING DISPATCHED

High Blood Pressure, Possible Stroke

  • WE RECEIVED A MEDICAL PENDANT ALARM. SPOKE TO [NAME REDACTED] WHO STATED [NAME REDACTED] HAS HIGH BLOOD PRESSURE AND HAS HAD STROKES SO THEY ARE CONCERNED. STATES IN LIVING ROOM. WE DISPATCHED EMERGENCY ASSISTANCE.
  • WE RECEIVED A MEDICAL PENDANT ALARM. WE SPOKE TO [NAME REDACTED] WHO INDICATED THAT HIS BLOOD PRESSURE WAS GOING CRAZY. WE DISPATCHED EMERGENCY MEDICAL ASSISTANCE. WE NOTIFIED HIS CONTACTS.
  • SPOKE TO [NAME REDACTED] STS WIFE IS UNABLE TO GET UP FROM THE BATHROOM INTO WHEELCHAIR. IS ACTING VERY CONFUSED. STS SHE MIGHT NEED TO GO TO THE HOSPITAL.
  • WE RECEIVED A MEDICAL ALARM FROM AND SPOKE WITH [NAME REDACTED] SHE STATED THAT SHE NEEDED SOMEONE TO COME AND CHECK HER BLOOD PRESSURE. SHE WAS UNABLE TO BEND OVER AND WAS EXPERIENCING PRESSURE IN THE TOP OF HER HEAD
  • WE RECEIVED A MEDICAL PENDANT ALARM. WE SPOKE TO [NAME REDACTED] WHO STATED HIS WIFE [NAME REDACTED] WAS EXPERIENCING A HEADACHE AND A BLOOD PRESSURE OF 192/95. WE DISPATCHED EMERGENCY ASSISTANCE AND NOTIFIED [NAME REDACTED] .

Heart Attack, Chest Pains

  • RECEIVED MEDICAL PENDANT ALARM SPOKE TO [NAME REDACTED] STS SHE IS HAVING CHEST PAIN REQ EMS
  • WE RECEIVED A MEDICAL FALL DETECTION ALARM. WE SPOKE TO [NAME REDACTED] WHO SAID [NAME REDACTED] WAS EXPERIENCING PAIN UNDER HER RIGHT ARM. WE THEN CONFERENCE THEM TO DISPATCH AND NOTIFIED THE CALL LIST.
  • SPOKE TO [NAME REDACTED] STS FELL ON THE COUCH AND FEEL LIKE SHES HAVING A HEART ATTACK, SHE NEEDED AN AMBULANCE.
  • SPOKE TO DONNA JONES STS HAVING CHEST PAINS FOR OVER 10 MIN. HAD A STENT PUT IN FRIDAY. HAS NITROGLYCERIN BUT UNSURE IF SHE SHOULD TAKE IT. WE HAVE DISPATCHED EMERGENCY SERVICES
  • WE RECEIVED A MEDICAL PENDANT ALARM. WE SPOKE TO [NAME REDACTED] WHO STATED HER MOTHER [NAME REDACTED] WAS HAVING CHEST PAINS AND WAS SENT HOME FROM THE DR'S WITH AN ABNORMAL EKG. WE DISPATCHED EMERGENCY SERVICE
  • WE RECEIVED A GPS EMERGENCY ALARM. WE SPOKE TO [NAME REDACTED] WHO STATED THAT HIS WIFE [NAME REDACTED] WAS UNABLE TO MOVE AND WAS EXPERIENCING A BURNING SENSATION ON HER ARMS AND CHEST. WE DISPATCHED EMS.
elderly woman out of breath on stairs

Shortness of Breath, COPD

  • WE RECEIVED A MEDICAL PENDANT ALARM. [NAME REDACTED] STS LEFT ARM NUMB, SHORT OF BREATH, THROWING UP
  • RECEIVED MEDICAL PENDANT ALARM SPOKE TO [NAME REDACTED] AID STS [NAME REDACTED] IS FEELING
  • DIZZY AND SHORT OF BREATH REQ EMS, EMS WAS DISPATCHED NTFD CONTAC
  • T [NAME REDACTED]
  • WE RECEIVED A MEDICAL ALARM WE SPOKE TO [NAME REDACTED] WHO STATED THAT [NAME REDACTED] IS SHORT OF BREATH, HIS LIPS ARE TURNING BLUE, HIS FEET ARE SWOLLEN. WE DISPATCHED EMERGENCY SERVICE.
  • WE RECEIVED A MEDICAL PENDANT ALARM AND SPOKE TO [NAME REDACTED] WHO INDICATED [NAME REDACTED] WAS HAVING TROUBLE BREATHING. WE HAVE DISPATCHED EMERGENCY ASSISTANCE.
  • WE RECEIVED AN EMERGENCY MEDICAL ALARM FROM [NAME REDACTED] WHO SAID THAT [NAME REDACTED] COULD NOT BREATH AND SEND THE EMS TEAM. WE DISPATCHED EMS TEAM TO ASSIST, THEN CALLED THE CONTACT LIST.
  • WE RECEIVED A MEDICAL PENDANT ALARM. WE SPOKE TO [NAME REDACTED], WHO STATED HE WAS HAVING ISSUES WITH COPD. WE THEN UPDATED EMERGENCY ASSISTANCE, AND NOTIFIED [NAME REDACTED].
  • WE RECIEVED A MEDICAL PENDANT ALARM. WE SPOKE TO A FEMALE WHO STATED THAT [NAME REDACTED] WAS HAVING DIFFICULTY BREATHING. WE DISPATCHED EMERGENCY ASSISTANCE.

Non-Medical Emergency

  • WE RECEIVED AN EMERGENCY ALARM AND SPOKE WITH [NAME REDACTED] WHO STATED HE BELIEVED THERE WERE PEOPLE MESSING WITH HIS AIR CONDITIONER, SO WE DISPATCHED POLICE TO HIS LOCATION. THEN WE NOTIFIED [NAME REDACTED]

Emergencies like these happen every day all over the country. We help save lives by dispatching emergency services and notifying family members and caregivers when seconds count the most. With most medical alert systems costing just around $1 a day, it's a simple and cost effective way to help family members live independently at home with the peace of mind knowing help is just a button press away. Visit www.MedicalCareAlert.com to learn more or call us at 1-855-272-1010





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