Knowledge Base:  
Medical Alert Parent Company Issues Consumer Fraud Alert Warning.
Last Updated: 12/09/2013
Connect America, the parent company of Medical Alert, has issued a consumer warning against robo-dialers that call seniors claiming to offer free medical alert systems.

We congratulate Connect America for taking a proactive stance against these unscroupulous telemarketers and their illegal tactics. Below is a copy of the fraud alert warning from their website.

"Consumer Alert: Unsolicited Calls from Robo-dialers and Telemarketers

Medical Alert has become aware of widespread consumer complaints of unsolicited phone calls from robo-dialers and telemarketers targeting consumers who are 65 and older in the U.S. and Canada claiming that a medical alert device has been purchased. We have learned that, in many instances, these telemarketers are falsely claiming to represent Medical Alert.

Medical Alert only calls prospective customers who have requested a phone call to obtain more information about our Medical Alert system. Medical Alert does not engage in any kind of unsolicited robo-dialing or other deceptive telemarketing of this kind. We are actively investigating this matter, working to stop these abusive practices, and will be reporting any violations to the proper consumer protection agencies. In addition, Medical Alert, as a founding member of the Medical Alert Monitoring Association (MAMA), MedicalAlertMonitoringAssociation.com, is working with the association and its members to prevent these types of unsolicited actions."


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