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How do I return My medical alert system to Medical Guardian®?

Medical Guardian LogoDue to the popularity of our website, many Medical Guardian® customers come to our website when they are looking Medical Guardian’s information to return their medical alert system.

To help you out, we’ve provided a direct phone number for Medical Guardian® so that you can easily call their customer service department to return a system. NOTE: We are not affiliated with, or owned, or a "sister company" of Medical Guardian® - we provide this information only as a courtesy and convenience to you.

We highly recommend you contact Medical Guardian® first, prior to returning a medical alert system to them.

You can reach Medical Guardian® at this number: 1-800-313-1191

You can write to Medical Guardian® at this address, (though they may have a different address for you to use to return their medical alert equipment):

109 Rogers Road
STE 3 and 4
Wilmington, DE 19801

While we do not know Medical Guardian’s return policies and Medical Guardian costs, the following is from their website and outlines the terms and conditions of their contract as it relates to returns and refunds:

Return Policy

90 Day Commitment

If the order is received by the Returns Department within 90 days of shipment Medical Guardian will keep the 3 month minimum and refund any remaining unused portion of the service charges.

Lost or Damaged Equipment

A Lost or Damaged Equipment fee of up to $350 will be charged for the Classic Guardian, Home Guardian, Mobile Guardian*, and Premium Guardian.

A Lost or Damaged Equipment fee of up to $150 will be charged for the Alert911 and Fall Detection Pendant.

* Mobile Guardian must be returned with both the charging base cradle and the handheld device or a lost equipment fee will apply.


109 Rogers Road
STE 3 and 4
Wilmington, DE 19801

When returning items back to Medical Guardian we strongly recommend requesting a tracking number from the shipping carrier to confirm the arrival of the package.

Cancellations may take up to 30 days to process. Please contact Returns/ Cancellations at 1-800-313-1191 if you have any questions.

Medical Guardian is a registered trademark of Medical Guardian, LLC. The information provided on this page is for informational purposes only.

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