Due to the popularity of our website, many Connect America® customers
come to our website when they are looking Connect America’s information to
return their medical alert system.
To help you out, we’ve provided a direct phone number for Connect
America® so that you can easily call their customer service department to return
NOTE: We are not owned by Connect America® and only provide this information as a courtesy and convenience.
We highly recommend you contact Connect America® first, prior
to returning a medical alert system to them.
Keep in mind that Connect America® is a large company and offers their
medical alert systems under several different brand names. You may have your medical alert system with
any of the following brands under the Connect America® family:
CVS Medical Alert System
Mobile Alert Systems
You can reach Connect America® at this number: 1-800-906-0872
You can write to Connect America® here (though they may have
a different address for you to use to return their medical alert equipment):
2193 West Chester Pike
Broomall, PA 19008
While we do not know Connect America’s return policies and Connect
America® costs, the following is from their website and outlines the terms and
conditions of their contract as it relates to returns and refunds:
Q. Who do I call if I wish to cancel?
A. Please contact our Customer Relations Department at
1-800-226-5400 for cancellation instructions.
Q. Do I own the equipment?
A. No. The equipment is the property of Connect America and
is leased to you while you subscribe to one of our services.
Q. What is the cost of the unit if it’s lost or damaged?
The PERS replacement cost is $350.
The Mobile Alert replacement cost
The Alert 911 replacement cost is