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How Do I Return My Medical Alert System to Alert-1®?

Alert-1 LogoDue to the popularity of our website, many Alert-1® customers come to our website when they are looking Alert-1’s information to return their medical alert system.

To help you out, we’ve provided a direct phone number for Alert-1 so that you can easily call their customer service department to return a system. NOTE: We are not affiliated with, owned by, or a "sister company" of Alert-1® - this information is provided solely as a courtesy and convenience to you.

If you are researching information about
Alert-1®, you can find more information here:

We highly recommend you contact Alert-1® first, prior to returning a medical alert system to them.

You can reach Alert-1® at this number: 1-800-693-5433

You can write to Alert-1® at this address (though they may have a different address for you to use to return their medical alert equipment):

AlertOne Services LLC

1000 Commerce Park Drive, Suite 300

Williamsport, Pennsylvania 17701

While we do not know Alert-1® return policies and Alert-1® costs, the following is from their website and outlines the terms and conditions of their contract as it relates to returns and refunds:

3.1 Termination Within Thirty (30) Days (Full Refund). The Member or the Payer, as applicable, whose credit card, bank account or other payment method is used for payment under Section 4.1 may terminate this Agreement at any time for any or no reason without penalty or obligation (other than charges for product incentives delivered to Member for subscribing) by returning the Equipment to the Company at 1000 Commerce Park Drive #300, Williamsport, PA 17701 within thirty (30) days of the date of this Agreement; provided, however, that such termination and payment of the refund (1) does not include any fee designated as an activation fee and (2) will be made if the Equipment and any product incentives delivered to Member for subscribing are returned to Company as provided in Section 4.6 within thirty (30) days of purchase. The refund will be reduced if the product incentives are not returned. Refunds will not be paid to Members who have not tested the Equipment. Refunds will not be paid to Members on month to month plans.

3.2 Termination At Any Time. The Member or the Payer, as applicable, whose credit card, bank account or other payment method is used for payment under Section 4.1 may terminate this Agreement at any time for any or no reason, by notifying the Company of your intent to terminate the Agreement. Your payment obligation under Section 4.1 continues as provided in Section 4.4.

3.6 Termination After Thirty (30) Days (No Refund). The Company shall have no obligation to make any refund if a Member or Payer terminates pursuant to Section 3.2; provided, however, that the Member remains obligated to return the Equipment as provided in Section 4.6.

3.7 Termination Within Thirty (30) Days After One-Year Renewal (Partial Refund). The Member or the Payer, as applicable, whose credit card, bank account or other payment method is used for payment under Section 4.1 may terminate this Agreement at any time for any or no reason without penalty or obligation (other than any fee designated as an activation fee and charges for product incentives delivered to Member for subscribing) by submitting written notice to the Company at 1000 Commerce Park Drive, Suite 300 Williamsport, PA 17701 within thirty (30) days after the renewal date of this Agreement; provided, however, that such termination and payment of the refund will be made if the Equipment is returned to Company as provided in Section 4.6 within ten (10) days of submitting the notice.

Alert1 and AlertOne are registered trademarks of AlertOne Services, LLC. The information provided on this page is for informational purposes only.


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