Learn about AT&T, Fall Detection, GPS, WiFi and Cellular Triangulation in the HOME & AWAY ULTRA
AT&T
HOME & AWAY ULTRA uses the AT&T LTE cellular network to allow users to get help across the US, both at home and away. Neither you nor your family need to purchase AT&T cellular contracts; the cellular coverage is included in the monthly service fee for the HOME & AWAY ULTRA.
Fall Detection
Fall detection is an optional service for HOME & AWAY ULTRA and uses patented algorithms to detect falls. If a fall is detected, users will be connected to specialists who can dispatch emergency services if needed. Users will be able to tell specialists if they do not need assistance. We cannot guarantee that the service will always accurately determine a fall. It is advised that users always press the button if they need help.
The fall detection feature can be enabled and disabled by calling customer service at 877-913-3680
GPS Location Services
HOME & AWAY ULTRA utilizes A-GPS technology. A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy.
Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak. A-GPS takes less power (saving battery life) and time to acquire satellite and cell tower signals and finds the user quicker. Under stand-alone GPS operation, a GPS receiver typically needs more than 30 seconds to receive the satellite position data and other satellite information required to compute a position.
In weak signal areas such as urban canyons, building interiors or locations surrounded by tall trees, where the receiver has limited or no direct access to the open sky, determining a positioning can take much longer.
A-GPS can locate a moving object within 5 yards in most cases, depending on the signal strength from satellites and cell towers.
WiFi Location Technology
HOME & AWAY ULTRA can detect WiFi hotspots around the user to enable care specialists to locate the user in an emergency and to help determine if the user is at home.
Cellular Triangulation Location Technology
HOME & AWAY ULTRA enables care specialists to use cellular triangulation to determine if the user is likely at home, enabling faster dispatch.
NOTE: Fall detector does not detect 100% of falls. If able, users should always push their help button when they need assistance. System requires daily charging, and access to AT&T Wireless Cellular network.
Customer Service 1-877-913-3680
