Medical Alert Buttons
Our medical alert buttons help seniors live independent lives at home. Having an emergency call button can give relief and peace of mind to caregivers and family members, knowing their loved ones can get help at the push of a button 24/7, 365 days a year.
Q. How big is the medical alert button?
A. Depending on which medical alert system is right for you, the emergency call button will be somewhere between the size of a quarter to a small hotel-sized bar of soap. See our comparison chart below to see the actual sizes of the medical alert buttons.
Q. Do I have to have a phone line in my home to use the medical alert button?
A. Not necessarily...it depends on which system you choose.
Our "HOME" and "HOME & YARD" systems use regular "land-line" phone service to dial our emergency monitoring center when you press the emergency call button. You can use either a standard phone line (sometimes called POTS - Plain Old Telephone Service) or the newer digital VoIP (Voice Over Internet Protocol) or DSL (Digital Subscriber Line) phone services that are available from your cable company or internet provider.
If you don't have a landline phone at home, our HOME-3G medical alert system has a cellular phone built right into it. Or if you need protection everywhere you go, our "HOME & AWAY" GPS Medical Alert System goes everywhere in the USA. Both medical alert button systems use reliable AT&T Wireless cellular service (included in your price, and completely separate from your personal cell phone).
Q. How much does a medical alert button cost?
A. Generally speaking, each of our medical alert button systems cost around $1 a day. We provide the emergency call button and everything you need for free to use, you just pay for the monthly monitoring fee. For example, our "HOME" annual plan costs just $27.45 a month.
Q. Is there a contract or any hidden fees?
A. There are no long term commitments and you can cancel at any time. There are no set-up, cancellation, activation, deposits or up-charges. Once you choose your plan, that is all you pay and this price is guaranteed to never go up.
When you receive your system you'll get a copy of our Medical Alert Monitoring Agreement which states you can cancel at any time and will receive a pro-rated refund of any pre-paid amounts when the medical alert system is returned to us.
Q. What happens when I press the emergency call button?
A. When you press your medical alert button you'll be immediately connected with our Medical Alert Emergency Monitoring Center. You'll speak with a live, EMT/EMD-Certified operator who knows WHO and WHERE you are. The operator will have your Personal Profile on their computer screen and will ask if you need help. Depending on your response and the situation, we will contact folks on your Contact List (i.e. a neighbor or family member), or contact the appropriate emergency responders in your area in the event of a real emergency. If we are unable to hear you, we will assume you need urgent help and dispatch an ambulance.
We also send instant SMS Text Messages to your contacts with cell phones to update them on the situation. Your family and caregivers can even reply to the text message, letting our monitoring center know of any updates to the situation.
We have redundant monitoring centers in New York State and California, and we never outsource our calls overseas.