3G Sunset Date For Mobile GPS Medical Alert Systems
The 3G sunset mobile medical alert systems on the AT&T network is approaching fast. See if yours is affected on our list below.
If you have a mobile personal emergency response system (also called an mPERS device), you’ll need to make sure it still works when AT&T, Verizon, and other cellular carriers discontinue (“sunset”) the current 3G network.
Most Medical Care Alert clients have already had their 3G-based systems replaced with our new 4G systems which should last for the next 10 years or so. We’ve put this guide together to help folks with other systems know what is happening, and what to do next.
If you still have any of the following systems, please call Medical Care Alert customer service at 877-913-3680 to order your free replacement system:
HOME-3G Medical Alert System
HOME & AWAY ELITE mobile Medical Alert System with GPS
HOME & AWAY PRIMO mobile Medical Alert System with GPS
Frequently Asked Questions About The 3G Sunset Date:
Q. When is the 3G sunset date for AT&T?
A. AT&T will completely shut down the national 3G network on February 22, 2022.
Q. Why do I need to do something before the 3G sunset date?
A. While the official 3G sunset date for AT&T is February 22, 2022 that is the final cut off date for the network. Prior to that date, AT&T is quietly decommissioning 3G cellular towers, reducing bandwidth, reallocating bandwidth, and not repairing failing 3G towers. This means you can suddenly lose service without notice, and be without your life saving mPERS device able to communicate to the network.
Q. Which Systems are affected, and what should I do?
A. Below is a list of systems that are impacted – you should contact your provider, but if you’re not sure or would like to upgrade to Medical Care Alert’s service, please call us at 855-272-1010. Use promo code “SUNSET” to get 10% off your order when you switch to Medical Care Alert. Not all systems are listed, and any trademarks are the property of the respective medical alert companies:
- Bay Alarm Medical
- Connect America / Medical Alert
- Mobile Elite
- Home Cellular 3G
- Mobile365 (Numera Libris)
- Great Call
- Jitterbug 3G
- Splash 3G
- Lively Mobile + 3G
- Medical Guardian
- Mobile Guardian 3G
- Active Guardian 3G
- Classic Guardian 3G
- MobileHelp Solo 3G
- MobileHelp Duo 3G
- MobileHelp Classic 3G
- Various resellers:
- Belle 3G
- Belle + 3G
- Numera Libris
- Brighton Sky 3G
- SkyAngel 3G
- Securus 3G
- Freeus 3G
- Essence 3G
- iHelp 3G
- Life Alert Help Phone 3G
- Philips Lifeline
- Your device not listed? Call 855-272-1010, use promo code “SUNSET” to save 10% and upgrade quickly.
Q. What is an mPERS device?
A mobile Personal Emergency Response system is basically a miniature cell phone that calls an emergency response center. mPERS devices have built in GPS to find your location and allows the emergency response center to send help to your location.
The mobile medical alert system is perfect for active seniors, lone workers, real estate agents, or anyone who may need to summon help outside of the home. Widely introduced in 2013, mPERS mobile medical alert systems have become very popular and saved many lives.
Q. What is the 3G Sunset, and why is it happening?
A. All major network carriers in the US, including AT&T and Verizon, have announced they will soon discontinue 3G services and transition to 4G LTE networks. Carriers are not allowing any 3G activations or re-activations and are strongly encouraging users to upgrade their devices before 3G service is discontinued. For AT&T, the sunset of 3G service is expected to happen as early as February 22, 2022, with Verizon no later than December 31, 2022.
While previous PERS devices communicate using CDMA and 3G (GSM) technologies, 4G LTE is the higher performance next generation technology offering faster, more efficient, and stronger broadband services consumers have come to demand. This 4G network provides infrastructure that allows PERS devices to interact with emergency services through the emergency response center.).
Q. What happens if I don't upgrade my 3G device?
A. It won't work. The official last day to “sunset” the network is February 22, 2022. But cell towers are being quietly decommissioned nationwide when they need service, or are being replaced with 5G bandwidth. This means any 3G device is at risk of not being able to communicate without any warning or advance notice. The network plays an essential role in the ability to send push fall detection and other alert notifications, firmware updates, and device information needed for emergency services.
Q. What do I do now?
A. First of all, don't panic! Just call our customer service team at 877-913-3680 and we can explain your options and get you a new system that will last for many years to come!