The Medical Alert Monitoring Center

Medical Care Alert provides the very best medical alert monitoring in the industry, with EMT-certified agents who understand and care about seniors.

You can be confident in our state-of-the-art monitoring center, our certifications, and our technology. But the real difference is in our trained, professional, polite and caring agents who will answer your call and send for help. It’s important to us, because we monitor our family members too.

And unlike other medical alert companies who outsource to overseas contact centers, we are proudly based in the USA, and we stay on the line until help arrives.

What Happens When You Press The Medical Alert Button?
Who Answers The Call? Learn About Our Trained Medical Alert Agents
Learn About Our Medical Alert Technology
Learn About Our Medical Alert Monitoring Center Certifications

What Happens When You Press The Medical Alert Button?

When the Medical Alert system is activated, it automatically and instantaneously contacts our US-based Medical Alert Monitoring center.

Professionals are ready to respond to any emergency around-the-clock, 24 hours a day, 365 days a year.

When the high speed (two-way) connection is complete, you’ll hear the reassuring voice of one of our US-based, EMT-trained LifeSafety agents.

Here’s what happens next:
• Your Personal Profile will appear on a computer screen before a live, EMT-certified LifeSafety Agent.
• The agent will identify themselves and ask if you if you need help.
• The agent will take appropriate actions depending on what you tell us is going on.
• If we cant hear you, or you are unable to talk, we immediately dispatch EMS to your home.
• We notify the people on your Personal Profile list (neighbor, doctor, family) if there is an emergency situation
• We stay on the line until help arrives

Your contact and medical information is kept strictly private and collected on your Personal Profile prior to activation. The Monitoring center agents have this information at the time your call is received. They can tell EMS about any conditions you may have, and even how to enter your home if your door is locked.

And our agents stay on the line until help arrives, monitoring the situation, letting you know you are not alone.

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Who Answers The Call? Learn About Our Trained Medical Alert Agents

Our LifeSafety Operators specialize in Medical Alert monitoring and interacting with seniors. All agents have a minimum two-year college education or military equivalence, are EMT-certified, and only monitor medical alert calls.

We conduct extensive background checks and screenings, looking for agents who truly care about the people they serve.

Our US-based LifeSafety agents are trained to handle any situation:
• Emergency Medical Training (EMT) certified
• Security Industry Association (SIA) certified
• Experienced in two-way medical alert monitoring
• Specially-trained to quickly take measure of unfolding situations
• On-duty Spanish-speaking operators
• Support for the deaf and hearing-impaired is available

Our agents are professional, yet personable to respond with grace, sensitivity and patience to our customers who may be experiencing conditions symptomatic of advancing age or emotional trauma.

Our intensive six-week training program, certified by the Security Industry Association (SIA), is the most stringent in the industry. It begins with two weeks of formal classroom training, two weeks of Operations training under the supervision of CCS/Trainers, and two weeks of hands-on training monitored by Supervisory staff. We take this seriously.

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Learn About Our Medical Alert Technology

With a state-of-the-art 40,000 square foot headquarters facility in central New York State, The Medical Care Alert Monitoring Center is ready to take your call 24/7 365 days a year.
The Medical Care Alert Monitoring Center boasts quadruple system redundancy for superior service reliability, utilizing in-house programming, technical and support staffs. The facility has been custom designed and maintained to exceed all industry monitoring standards. The work areas and on-site training center are equipped to be both comfortable and technologically advanced to keep personnel focused and efficient.

Our US-based 40,000 square-foot medical alert monitoring facility exceeds industry standards:
• Certified by both Underwriter Laboratories® and Factory Mutual®.
• Highly Secure - Protected at all times by:
• Analytic video surveillance integrated into three Digital Video Recorders
• Continually upgraded biometric access controls
• Multi-agency approved fail-safes.

REDUNDANT POWER SYSTEMS
• Dual digitally controlled Caterpillar diesel generators, supported by independent 1,200 gallon fuel tanks, supply 1.2 megawatts of secure standby power.
• Two Liebert 150kVA Uninterrupted Power Supply units, wired into a dual-buss configuration, guarantee continuous and uninterruptible power.
• Each is independently capable of supporting the critical load of the facility.

NETWORK SECURITY AND CRYPTO-SERVER
The Monitoring Center’s advanced network security systems include:
• Dual IBM/Proventia Network Multi-Function Security Firewalls.
• Redundant Blue Ridge crypto-servers
• These create a VPN "cryptographic tunnel" for external remote access, providing some of the most advanced encryption in the world.

COMPUTER NETWORK REDUNDANCY
• Multi-layered alarm processing redundancy is built on a full gigabit fiber optic backbone.
• Workstations communicate via Cisco 2950 series hubs with redundant fiber optic links connected through two Cisco Catalyst 6509 core switches with duplicated processor and power options package.
• Ten IBM AIX servers with dual gigabit network cards and dual power supplies maintain real-time RAID 10 lockstep mirroring.

TELECOMMUNICATIONS
• The facility's Avaya Definity G3R Version 11 Telecommunications Server with critical reliability option has dual processors and redundant fiber optic links between carriers.
• The system's primary power source is DC, providing clean, reliable power.
• Use of multiple national and local service providers creates unsurpassed redundancy.
• Multi T-3 circuits and SONET Ring architecture offer advanced mission-critical reliability with layered backup.

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Learn About Our Medical Alert Monitoring Center Certifications

Our medical alert monitoring center certifications include:
• Underwriter Laboratories
• Factory Mutual.
• New York Fire Department

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